QuickSupport on Mac

On a Mac you need to allow QuickSupport to see your screen and control the mouse and keyboard. You do this once in System Settings – here is how.

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Open the downloaded file

Open TeamViewerQS.dmg in your Downloads folder and double-click TeamViewer QuickSupport. If your Mac asks whether to open an app downloaded from the internet, choose Open.

Finder window with the Downloads folder selected. An arrow points at the TeamViewer QuickSupport app, which you double-click.

See which permissions are missing

The first time QuickSupport starts, it shows the window Set up your Mac for TeamViewer. Two permissions need to be turned on:

The QuickSupport window Set up your Mac for TeamViewer with the items Set up Screen Recording (1) and Set up Accessibility (2). An arrow points at Set up Screen Recording.

Turn on Screen Recording

Click Set up Screen Recording. System Settings opens at Privacy & Security → Screen & System Audio Recording (called Screen Recording on older macOS). Turn on TeamViewer QuickSupport. Your Mac may ask for your password or Touch ID.

If your Mac asks you to quit and reopen QuickSupport, do so. The app starts again straight away.

System Settings with Privacy & Security selected (1) and the Screen & System Audio Recording list. An arrow points at the switch next to TeamViewer QuickSupport, which is on (2).

Turn on Accessibility

Go back to the QuickSupport window and click Set up Accessibility. Turn on TeamViewer QuickSupport under Accessibility the same way.

System Settings with Privacy & Security selected (1) and the Accessibility list. An arrow points at the switch next to TeamViewer QuickSupport, which is on (2).

Give us the session code

When both permissions are on, you are ready. Tell our support technician the session code shown in QuickSupport and your name when we ask for it. You can see everything that happens and end the connection at any time.

The names in System Settings can differ slightly between macOS versions. If you can't find it, open System Settings → Privacy & Security and look for TeamViewer QuickSupport.