ECIT Solutions Remote Support

Use the TeamViewer QuickSupport program so our support technician can see and control your screen remotely – with your permission. Nothing is installed permanently.

Our support technician can help you remotely – with your permission.

Download QuickSupport

The download starts automatically in a moment. Save and open the file TeamViewerQS.exe.

The download starts automatically in a moment. Then open the downloaded file.

The first time, you need to allow QuickSupport to see the screen and control the mouse and keyboard. See the Mac guide.

Open the downloaded file

When the file has downloaded, open it. You do that at the top right of your browser – the arrow shows where to click.

Chrome

Chrome: The download bubble is open at the top right. An arrow points at the file TeamViewerQS.exe. Number 1 marks the download icon.Recent downloadsTeamViewerQS.exe21

Click TeamViewerQS.exe in the download bubble next to the address bar (2). If the bubble is closed, first click the download icon (1).

Edge

Edge: The Downloads panel is open at the top right. An arrow points at the file TeamViewerQS.exe and the Open file link. Number 1 marks the download icon.DownloadsTeamViewerQS.exeOpen file21

Click TeamViewerQS.exe or Open file in the Downloads panel (2). If the panel is closed, first click the download icon (1).

Firefox

Firefox: The downloads list is open at the top right. An arrow points at the file TeamViewerQS.exe. Number 1 marks the downloads button.TeamViewerQS.exeShow all downloads21

Click TeamViewerQS.exe in the downloads list (2). If the list is closed, first click the arrow button (1) at the top right.

Can't find the file? It is in the Downloads folder on your computer.

How to get help

  1. Download QuickSupport (the file TeamViewerQS.exe).
  2. Open the downloaded file. The program starts without installing.
  3. Tell our support technician the session code shown in the program and your name when we ask for it.
  4. We help you remotely. You can see everything that happens and end the connection at any time.
  1. Download QuickSupport.
  2. Open the downloaded file and allow access the first time (see the Mac guide).
  3. Tell our support technician the session code shown in the program and your name when we ask for it.
  4. We help you remotely. You can see everything that happens and end the connection at any time.
  1. Download QuickSupport.
  2. Open the downloaded file.
  3. Tell our support technician the session code shown in the program and your name when we ask for it.
  4. We help you remotely. You can see everything that happens and end the connection at any time.

Get the app

You need the TeamViewer QuickSupport app from the App Store.

Open the App Store

You need the TeamViewer QuickSupport app from Google Play.

Open Google Play

How to get help

  1. Open the app QuickSupport.
  2. Tell us the code from the app and your name.
  3. Allow screen sharing when the app asks.
The QuickSupport app is open. An arrow points at the code in the middle of the screen.
The QuickSupport app is open. An arrow points at the code in the middle of the screen.
About screen sharing on iPhone and iPad

The app asks you to start Screen Recording from Control Center. We can see your screen but not control it. You stop sharing in Control Center.

About permissions on Android

Tap Allow when your phone asks whether the app may share the screen. If we also need to control the phone, the app may ask you to install an add-on and turn it on under Accessibility.